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Flavia C400 – Quick Fix Tips

Is the MARS/Flavia C400 displaying an Error Code?

The high-tech Flavia C400 lets you know when it is experiencing an issue by displaying a three-digit error code.   Below are some common errors with easy to follow, basic troubleshooting tips to get your machine working again.

ERROR CODE 328: PACK EJECT TIMEOUT

 A packet is jammed in the machine.

  • Remove packet door (where you insert Flavia packs).  Pull forcefully outwards.
  • Check and clear any packs that may be stuck.  Push forward or pull back to remove packet.
  • Replace pack door.  Align door at top first, then gently tap bottom portion of door until flush.
  • Power cycle the machine (power switch on back)

ERROR CODE 360: PACK DOOR TIMEOUT

  • The Flavia door has not departed or returned within the normal time frame of five seconds.
  • Try and manually open/close the main door to reset the mechanism
  • Exit back to Main Menu
  • Try reselecting your beverage option from the beginning

ERROR CODE 309: BUTTON STUCK DOWN

  • Someone may have pressed too hard on a single button or multiple buttons may be stuck down.
  • With a light hand, check and touch each button to shift back into its normal resting place.
  • Exit back to Main Menu
  • Select your desired beverage option

If all else fails with troubleshooting attempts you can always reset your Flavia machine by turning it off and on (power cycling).

AltaFoodcraft not only services your office with your daily coffee needs, but as an additional service for our coffee accounts- we maintenance all leased machines at no extra charge. Feel free to call our office for Technical Support or follow the link for a DIY guide (page 8.) http://www.qualitasse.co.uk/Flavia_Office_Coffee_Machines/Mars-Error-code-handbook-3.pdf

Mars Flavia C400

Mars Drinks Flavia C400

 

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